Return Policy:
In the event that you wish to make a return request for your Order
Of course, you can make a return request as long as the shipment is intact and in its original condition, in its packaging and without
any damage, by contacting
Whatsapp : 00966570170007
Email: [email protected]
Dear customer, make sure that the shipment is well packaged and tightly closed, and that the shipping label that will be provided to you during the return is attached
• There is no return for batteries or electrical parts, but the warranty period applies to them and they are replaced immediately after inspection - batteries are subject to the warranty written on the product according to the manufacturer.
This will be within 3 days from the date you receive the order.
Inside the city of Riyadh
One of the delivery representatives will contact the customer, and the representative can come to receive the returned item with a fee of 35, or the customer can return the item on his way at the specified time for that
There are two ways to ship returned goods:
1- When the customer wishes to return one or more products free of all notes and defects after receiving the order, we will provide the customer with a label and a return policy number, and the customer will bear the value of the return policy 35 to be paid before the return or deducted from the value of the returned item and the customer will be contacted by an official Shipping to attend to receive the returned item.
2- The customer ships the product through one of the shipping and logistics companies and pays the shipping cost, and in the event that it is returned and delivered to the A2Z CYCLES store through the shipping companies, the safety of the product is ensured and the amount is returned to the customer through banking channels or the basic purchase method.
3- The customer pays for the freight back and forth, and even if the freight is free, the amounts owed to the delivery company are deducted upon return.
4- Refund the amount two weeks after receiving the order.
Cancellation Policy
The case of order cancellation is for orders that have not been shipped, and if the order has been shipped, the return policy will be followed.
If the order is canceled before it is shipped, the amounts will be refunded using the same method of purchase within a period of time ranging from 3-7 working days, depending on the source of your bank card, as well as the bank it is transferred from.
Exchange or Refund Policy for Payments via Tabby and Tamara
In the event of a return, exchange, or cancellation of all or part of an order After 24 hours from the date of the order , an 9% fee will be deducted from the invoice amount if payment is made via Tabby or Tamara.
*9% is a service fee deducted by the service providers, Tabby or Tamara
Exchange or Refund Policy for Online Payments via Mada, Visa, Mastercard, or Apple Pay
If the payment method is Mada or Apple Pay (a 2.7% + 1 payment fee will be deducted from the total amount paid)
If the payment method is Visa or Mastercard (a 4% + 1 payment fee will be deducted from the total amount paid)
Frequently Asked Questions :
? What are the cases in which I cannot make a return request
- When submitting a return request after the specified time, which is 3 days from the date of receipt.
- When the product has been used or opened, it is damaged, or it is not in the same condition that you received it.
- Products whose serial numbers have been tampered with or removed.
- When the box is damaged
? How can I get my money back on my credit card
If the purchase was made with your credit card, you can get your money back when we receive your request. We will return the amount to your account via bank transfer. The period in which you receive the amount varies according to your bank and it may take from 3 days to 15 days to recover the amount.
? How long does the shipping company need to be able to receive the returned goods
Return labels by A2Z CYCLES The shipping official will contact you within 2 to 7 working days, but sometimes it may require longer time than the shipping broker, up to two weeks
Note: All personal products:
Helmets, bandanas, socks, are not returnable as they are related to personal use. In the event of problems related to manufacturing defects, the warranty policy will be followed.
Did you receive an item other than the one you purchased?
First of all, we apologize for this error and certainly in this case you can contact us through
Whatsapp : 00966570170007
Email: [email protected]
We will replace it for you and deliver the correct shipment.
After receiving the order, we will inspect the products for replacement or refund. And after examining the returned or replaced product by our specialists that the product conforms to the packing conditions and is in the condition in which it was sent.
General FAQ?
What are the procedures followed in the event of a complaint or problem?
In the event of a complaint about a product, delay in receipt, or any problem related to the customer, he can communicate by contacting A2Z CYCLES customer service during official working hours on
Whatsapp : 00966570170007
Email: [email protected]
Opening times and contact?
We can help you and communicate with you during the official working hours, which are as follows:
Saturday - Thursday from 10 am to 11 pm
Cancelling order :
A2Z CYCLES reserves the right to cancel the order for any of the following reasons:
- Rejection / non-acceptance of the payment
- If the delivery address given by the customer is wrong, the contact information is wrong, or the customer is unable to reach the customer
- product is not available at the moment
- When purchasing any products related to personal use, such as bandanas, helmets, socks.
Note: All personal products:
- Helmets, bandanas, socks, are not returnable as they are related to personal use. In the event of problems related to manufacturing defects, the warranty policy will be followed.